Coming to Understand

"I placed myself unreservedly under His care and direction. I admitted for the first time that of myself I was nothing; that without Him I was lost." p. 13 Alcohics Anonymous (Big Book)

In the interest of this research, 'Him' is the Customer.  We must first admit the customer comes first.  We live in a customer-centric ecosystem in which we, our jobs/passion, is dependent upon this audience.

If twelve step programs work for alcoholics, gamblers, and special sexual interests, the approach can surely be adapted to the rebuilding of public trust in the communications industry. One cannot make progress until he/she admits that one has a problem. To succeed in repositioning the industry, reform begins with the individual practitioner.

Step 1: We admitted we were powerless over word – that our lives had become unmanageable.

Step 2: Came to believe that a Power greater than ourselves could restore us to sanity.

Step 3: Made a decision to turn our lives over to the care of the customer as we understood Him.

Step 4: Made a searching and fearless moral inventory of ourselves.

Step 5: Admitted to the customer, to ourselves, and to another human being the exact nature of our wrongs.

Step 6: Were entirely ready to have the customer remove all these defects of character.

Step 7: Humbly asked the customer to remove our shortcomings.

Step 8: Made a list of all persons we had harmed, and became willing to make amends to them all.

Step 9: Made direct amends to such people wherever possible, except when to do so would injure them or others.

Step 10: Continued to take personal inventory and when we were wrong promptly admitted it.

Step 11: Sought through prayer and meditation to improve our conscious contact with the customer as we understood Him, praying only for the knowledge of His will for us and the power to carry that out.

Step 12: Having had a spiritual awakening as the result of these steps, we tried to carry this message to communications practitioners and to practice these principles in all our affairs.

(Those words highlighted are words differing from the original twelve steps text as written by Alcoholics Anonymous.)

Comments

[Robert French]

I like this, Lauren. Perhaps the most difficult thing will be to get practitioners to "turn themselves over" and accept that they need help. Is this going to be like an alcoholic and they have to hit bottom, first? And, what would be the bottom in this instance?

I hope you don't feel we are already there. Although, I bet some people think we already have hit bottom - long ago.

[prostoSHOK]

Посмотрев эту страницу, я просто не смог удержаться от комментариев.
"Сервис от BOSCH"
Сервису от BOSCH на Украине пофиг закон Защиты прав потребителей.

Человек к ним обратился за помощью согласно закона, а они вместо того чтоб
приехать и заменить по просту, ему угрожают судебной расправой, возникает
вопрос где прокуратура, куда смотрит кабмин, где руководство, что они там у
себя в германии думают.

-а это для немцев-
Der Service von BOSCH hat alle u"bertroffen! Allem zu lesen!!!
Dem Service von BOSCH in der Ukraine ohne Bedeutung das Gesetz des Schutzes der
Rechte der Konsumenten. Diese Seite angeschaut, konnte ich einfach von den Kommentaren
nicht festgehalten werden. Der Service von BOSCH in der Ukraine ignoriert das Gesetz des
Schutzes der Rechte der Konsumenten. Der Mensch an ihn hat hinter der Hilfe einverstanden
des Gesetzes, und sie anstelle dessen damit behandelt Anzukommen und die minderwertige
Ku"chenmaschine zu ersetzen, ihm drohen mit der gerichtlichen Abrechnung, es entsteht die
Frage wo die Staatsanwaltschaft, wohin den Ministerkabinett sieht, wo die Fu"hrung, dass sie
dort bei sich in Deutschland denken.

[Субсидия]

Мне все равно как Вы поступите, будете платить или экономить,
но есть и те кто со мной согласен. Пошли они все.
Остановить счетчик можно магнитом очень большей мощности,
При этом пломбы не нарушаются. Сам счетчик не повреждается.
(если вы не лох, то вас не напугают и не разведут службы,
которые вам говорят, что, например, у вас намагнитился счетчик воды,
хотя верх у счетчика капроновый, а низ из латуни.)

И так вы уже готовы остановить свой счетчик магнитом (неодимовым)?
Такие магниты продаются на каждом углу, не верите спросите у яндекса
или вот один из Интернет магазинов по продаже магнитов.

Помните, если вы захотели остановить счетчик газа или остановить электрический счетчик,
водяной счетчик то риск встрять в проблему всегда присутствует!

Но других вариантов как тихо заявить свой протест у вас нету!!!

Как оформить субсидию, или кому она положена вас это больше не будет
интересовать - Вы сами будете решать сколько платить.

[ASSer]

Привет!

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